Getting started with PetsApp.

Everything you need to know to get started.

Create your account

Click here then select "Create Account" from the options.

You will be asked to connect with Stripe. Please follow the instruction on the screen.

You need to use the email address that you used to sign up with PetsApp. To change your email, contact or use our "Help" function in the bottom right corner of this page.

Book your training


Click here to book your training.

Some helpful tips

Your welcome message for clients 

Your welcome message is the first thing clients will see when they start a chat with you on PetsApp. Our advice is to keep it short and sweet, here's an example, but you can be as creative as you like!

Welcome to ABC Vets

We're open Monday to Friday 9-5 and aim to respond to your message within a few hours. You can use this app to ask us questions, book an appointment, or order food or medications. In an emergency please call 01234 567 890

How can we help you and today?


Adding your team

Click here to learn how to add team members

If you have not already booked training, you can use the link below. Training takes around 50 minutes and is an interactive experience. Your team will need a mobile device or tablet but do not need to download anything. Group training works best with teams of 5 or more.


Adding your clients to the app

Here are some features you can use to get your clients on PetsApp.

Text invites to your clients
If you send us your client data from your practice management system, we will set up their account and text a magic link to your client's phone, so they can easily download the app. You can find more information here
Using the web widget on your website
The web widget sites on your website, so clients can download the app directly from your site, or create and log in to their PetsApp account without the need to download the app. This is included in your package at no extra cost.
Installation is easy, just send us your web developer's email address and leave the rest to us.
You can find more information here
The power of your team recommending the app should never be overlooked – the two top-performing practices on PetsApp are those whose team members actively encourage clients to download the app at every opportunity.
We will send you a media pack, which many practices are using to do things like create video testimonials for their website and Facebook pages, produce car park signs with a QR code to download PetsApp, and stickers to prescription bags, and loads more. We would be more than happy to help you with any of this, just get in touch. 
You can download our web and media packs here