How do I turn desktop notifications on or off?

Browser notifications can alert you when you receive new messages from chats and when there is a new chat in queue!

When you first login to the Dashboard it will ask for notification permissions, if these are initially rejected or accepted you can follow the below steps to turn them on or off.

Desktop notifications are supported on all major browsers including Google Chrome, Microsoft Edge, Firefox and Safari.

Chrome and Edge

  • Go to notifications settings following this link, (you will need to copy and paste this link into your address bar):
    • In Chrome: chrome://settings/content/notifications
    • In Edge: edge://settings/content/notifications
  • Find PetsApp in the list of websites
  • At this point you have two options:
    • If PetsApp is in the block list and you want to turn notifications ON:
      • Click the three dots and then click Allow
    • If PetsApp is in the allow list and you want to turn notifications OFF:
      • Click the three dots and then click Block
  • If PetsApp is not showing in the list and you want to turn notifications ON:
    • Click the "Add" button
    • In the text input box copy and paste: https://dashboard.petsapp.com:443
    • Click "Add" and you're all set!

Firefox

If notifications are not enabled and you want to turn notifications ON:

  • Visit https://dashboard.petsapp.com
  • Click on the chat icon next to the address bar
  • Click "Allow notifications"

If notifications are enabled and you want to turn notifications off

  • Open Firefox settings
  • Click "Privacy & Security"
  • Scroll to the "Permissions" section
  • Click "Settings..." next to the notifications row
  • Change status to block

Safari

  • Visit the Dashboard https://dashboard.petsapp.com
  • Open Safari preferences
  • Click Websites
  • Click notifications
  • In the list of sites find dashboard.petsapp.com 
  • Change to your desired settings

If you need any help with notifications not working properly please get in touch with support.